(-- F3 to save and exit --) Positioning For the most part, positioning usually focuses upon product pricing. You can be the low cost leader that everyone can afford, the blue collar service provider, or the play thing of the rich. There are several factors to consider - the size of the market at your positioned price, the competition at that price, and how you will handle the image issue necessary to convey that positioning (we'll get into Image next). Keep in mind that there is often more money in positioning your product at the high end instead of at the low end. I'm reminded of what my mother use to tell me, "Paul, it's just as easy to fall in love with a rich girl as it is a poor one,"... Image Image is a lot of things. It's how you wear your hair. It's the location of your office, it's furniture, the color and make of your vehicles, the clothes you have on, how you answer the phone, your business cards, and the look of your letterhead. Consistency is the key. Obviously, if you're selling high cost business services you'll need a classier look than if you're selling earthworms to fishermen. But it should still be consistent across the board. Your letterhead logo should match logo on your business cards. Your high priced stationary suggests you should be wearing high priced suits. The typeface on your brochures should match the typeface in your ads. All your marketing copy and materials should have a common tread or link between them. EVERYTHING should be tied together. Here's the hooker. It's all too easy to over-do or under-do the image thing. What you determine is enough doesn't mean much. It's your buyers and the marketplace that will evaluate your image. For the most part, they won't tell you how you rated, not directly at least. But it will, of course, affect your sales in the long run. It's probably better to over-do things a bit than to under-do it. People are quick to notice þbad.þ They're indifferent to AVERAGE or SLIGHTLY ABOVE. It takes SPECIAL to get noticed. Below, rate your (1) office; (2) the personal appearance of you and your staff; (3) your marketing materials; and (4) your business cards/stationary, etc. for a consistent image. There's no right answer here. The purpose is only to take a critical look at your current image. (-- F3 to save and exit --) ------------------------------------